Policies

TERMS OF BUSINESS

1. Scope: 

1. All the Terms accompanying this booking form apply to our clients, individuals booking our services for someone else, individuals buying gift vouchers, and to any and all users of our website, and social media.

2. By accessing and using this website or our social media platforms and/or by engaging us to provide you with our services, you agree to be bound by these Terms. 

2. Contractual Relation: 

1. These Terms constitute a contractual relationship between Distinct Styling and yourself. 

2. Please note that our services can be used by independent adults who are 18 (eighteen) years of age and above. 

3. If you would like to book our services for your child or minor below 18 (eighteen) years of age, as the minor’s parent or legal guardian, the contract shall be between you and Distinct Styling. This shall apply to all our services that shall be provided in your presence only. 

4. For the purposes of these Terms, Distinct Styling and the client shall collectively be referred to as ‘the Parties’ and individually as ‘a Party’.

3. Booking a service

1. To book a service please email a copy of the countersigned booking form to us at asha@distinctstyling.com. 

2. All sessions are between 10:00 am and 3:00 pm. Exceptions can be made, for which please reach out to us at asha@distinctstyling.com.

4. Payment Terms

1. A non-refundable deposit of 25% of the package fee will be taken at the time of booking. 

An invoice mentioning our payment details will be sent to you along with the booking form. 

2. Full payment will have to be made at-least 48 hours prior to the day scheduled for the service. 

3. In the event of a failure to make full payment before the scheduled day of service, we will without liability be unable to deliver the service. We shall however retain the deposit. Should you wish to proceed with the service a late payment fee of £100 will be chargeable 

in addition to the balance payable for the service. Once payment is made in full, we will reschedule the service as per mutual availability. 

4. Travel charges will apply additionally as follows: 

1. more than 10 miles return- £30 
2. more than 25 miles return- £50

5. Out of London expenses will apply should we be commissioned to provide our services outside of London. These expenses shall include accommodation and travel expenses. 

4.6 A complete breakdown along with payment details will be mentioned on our invoice accompanying the booking form. 

5. Cancellation and Rescheduling policy

1. Cancellation Policy: A session must be cancelled by emailing us at asha@distinctstyling.com.  at a minimum of 48 hours before the originally scheduled session in which case the non-refundable deposit will be forfeited only. Failure to attend your appointment or cancellation requests with less than 48 hours’ notice will result in forfeiture of 50% of the service fee (‘Cancellation fee’).

2. Rescheduling Policy: If you wish to reschedule your appointment please let us know by emailing us at asha@distinctstyling.com  at-least 7 (seven) calendar days before the originally scheduled session, in which case no rescheduling fee shall apply. A rescheduling request with less than 72 hours’ notice will result in a £50 rescheduling fee. 

3. Request to cancel or reschedule by Distinct Styling: If we request that a session be cancelled or rescheduled due to any unforeseen circumstances such as the stylist’s illness or any other reason outside of our control, no cancellation or rescheduling fees will apply. Should you wish to reschedule the session, we will do so at a mutually available date and time. Should you wish to cancel the session, a full refund will be made using payment details provided by you. Our liability will be limited to the amount paid by you for our services.

6. Request for change of services

1. Should you change your mind about the service you would like to book you can let us know up to 48 hours prior to the originally booked service. Sometimes we may not be able to accommodate your request for an amended service on the originally scheduled date. In this case we will let you know our availability and reschedule it at a mutually convenient date and time. 
2. Downgrading from a service: This request will be subject to a £30 amendment fee if the request is to downgrade from a service, and if full payment was made, a partial refund corresponding to the services not being used will be made using payment details provided by you. 
3. Upgrading a service: No amendment fee will be charged for upgrading a service. You will be required to pay the balance in accordance with the payment terms.

7. Force Majeure

1. If a service has to be cancelled or rescheduled due to a Force Majeure event, Distinct Styling shall not be liable. An option to reschedule your session will be available at no extra cost to you. However, should you wish you to cancel the session your non-refundable deposit will be forfeited. If we have accompanied you to a photoshoot that is cancelled or postponed due to bad weather or any other circumstances, you shall reimburse us our travel costs. 
2. For the purposes of these Terms a ‘Force Majeure event’ as to a Party means any occurrence, non-occurrence or set of circumstances that is beyond the reasonable control of such Party and is not caused by such Party’s fault, negligence or lack of due diligence, where such circumstances adversely affect the ability of the Party to perform their contractual obligations. A Force Majeure event includes, acts of God, floods, famines, earthquakes, storms or warnings of storms, bad weather that doesn’t permit the conduct of a photoshoot, fires, epidemics, pandemics, riots, acts of terrorism, explosions, civil unrest, war, curfews, sabotages, military action or acts of the public enemy, national emergencies, lockdown, strikes, government sanctions, outages, server crashes and/or permanent loss of data, any action or restraint by a Government authority or other authority (as long as such action or restraint is not caused as a result of the relying Party’s failure to comply with the applicable law) and/or any event or circumstances analogous to the foregoing. For the purposes of this clause. ‘relying Party’ means the Party who is seeking to rely on the Force Majeure event to claim relief. 

8. Services to minors 

1. We do not contract directly with minors. Should you wish to avail of our services for your child/minor, the contract for the delivery of services shall be between you and Distinct Styling. 

2. You shall at all times be present during a session with the minor you are representing, or if your minor is not present for a session, you agree that you shall make decisions on behalf of your minor. Where a minor is not present, we will try and provide advice based on the information you provide regarding their likes/dislikes/ and lifestyle. However, any services we provide constitute advice only, and we shall not be held liable for any purchases and/or returns that you make for and on behalf of your minor.

9. Data Collected

1. All information collected and supplied by you to Distinct Styling will be treated as confidential and only processed to provide the services or as described in our privacy notice. Please take the time to read our privacy notice available on our website. 

2. For the purposes of data protection laws the data controller is Distinct Styling.

10. Gift vouchers

1. 10.1.We offer gift vouchers so that you can gift the joy of styling to your loved ones. You can choose the amount you wish the gift voucher to be made for. 

2. 10.2.Gift vouchers will have to be paid for in full at the time of booking and can be redeemed by the recipient. 

3. 10.3.Recipients must present their gift voucher for use while the voucher is valid. 

4. 10.4.Terms and conditions relating to gift vouchers can be found on our website at: https://distinctstyling.com/gift-vouchers/ 

11. Disclaimers and Limitation of Liability

1. 11.1.Disclaimers

1. Recommendations only– The nature of our services is that we analyse our client’s physical attributes, lifestyle and likes and dislikes, and based on the information provided by you, as well as the practices followed in the styling industry, we make recommendations of colours, styles and clothing items and accessories that could work best for you. However, these are recommendations only and by no means constitute binding advice. We want you to feel happy and comfortable in what you wear, and if you don’t like a recommendation made by us, please feel free to let us know so that we may be able to help you with alternate recommendations. 

2. Referrals to other professionals– Sometimes we may refer you to professionals we work with such as tailors, seamstresses, pre-loved platforms, brand owners, photographers and/or make-up artists, and may earn a small commission at no extra cost to you should you use their services. However, these are recommendations only, and you must exercise your own discretion while choosing to work with other professionals. 

3. Disposing off items– As part of the wardrobe edit service, we offer to give your clothing items a second life, either by donating them to charity, sending them to a recycling centre or reselling them. When we resell your clothes we donate the proceeds either partially or fully to charity. We request our clients to be extremely careful while deciding what they wish to dispose of, as it may not be possible to retrieve an item later on. Distinct Styling shall not be liable for the loss or inability to retrieve an item once you have requested something to be disposed of. 

4. Intolerances- Please always let us know if you are or in the past have been allergic to certain materials or if certain materials do not suit you. This information will help us 

understand what we should avoid while making recommendations to you. We shall not be liable for any reactions that you may have from certain items suggested by us, should you have failed to disclose any past or present allergies or intolerances to us. 

5. Colour fans – As part of our services we may provide you with a colour fan/swatches. These are samples of fabrics to help you see what the recommended colours look like against your skin. If you are allergic to any fabrics, please let us know, so that we can be mindful of it while creating your colour fan. Alternatively, if you prefer a digital colour kit, please let us know. We shall not be liable for any reactions that you may have from fabrics included in the colour fan, should you have failed to disclose any past or present allergies or intolerances to us. 

6. Condition of items bought from stores – Based on your budget, we will always endeavour to recommend items from stores generally perceived as offering clothing and accessories of good quality. However, as with any purchase, you may potentially find defects in items purchased. We shall not be liable for the condition of items bought from stores, online or via platforms for pre-loved items. For all purchases you shall be subject to the seller’s terms and conditions, including those relating to returns, exchange, and refunds. 

7. Budget- We will always try and work with the budget that you have set for your new purchases. The budget can be adjusted as per your discretion. When we make recommendations, it does not by any means suggest you must buy all the recommendations. The recommendations are merely a guide, and the final decision to buy items rests solely with you. We shall not be liable for your decision to purchase or not to purchase items. 

8. Returns- It is normal for clients to want to return certain items. If this is the case, returns will have to be made by you in accordance with the seller’s return policy. We shall not be liable for your decision to return items. 

9. Online consultations and services – When we offer online services, we work with photographs that you provide. Sometimes colours in photographs and on screen are not accurate and this may affect our analysis. We completely understand that an in-person session may not always be possible, which is why we work to the best of our abilities online as well. However, you must be aware that working online has a few limitations, and we shall not be liable for our analysis which we give based on the photographs and on-screen images available to us. 

10. Online shopping (links)- As part of your online shopping experience we will share links to items with you. These links are a guide only, and all final purchases must be made at your discretion. While making online purchases you shall be subject to the seller’s terms and conditions, including their return, exchange and refund policy. 

11. Personal Brand Styling As part of our personal brand styling service we offer a pre-photoshoot consultation to learn about your likes, dislikes, personality, your brand and the message you’d like to convey through your brand. 

We then help you curate numerous looks for your photoshoot. For these we will need access to your wardrobe. These looks are a guide only, and if you are not happy with a look or feel it does not represent you, please let us know. We are happy to recommend photographers and make-up artists we work with from whom we may earn a small commission at no extra cost to you. However, these are recommendations only and you must exercise your own discretion while choosing to work with other professionals. We shall not be liable for the quality of third-party products and services. We shall also not be liable if a photoshoot is cancelled due to bad weather or any other Force Majeure event.  If we have accompanied you to a photoshoot that is cancelled or postponed due to bad weather or any other circumstances, you shall reimburse our travel costs to us. 

12. Contents of our website – The contents of our website such as text, graphics, statistics, images, blogs and any other content made available through our website (‘the Content’) are for informational purposes only. The Content is not intended to be a substitute for professional styling advice.

13. Opinions – Any comments made or feedback given during our sessions are expressions of opinion only.

2. 13.2.Limitation of Liability 

1. EXCEPT AS STATED IN THESE TERMS, DISTINCT STYLING MAKES NO GUARANTEES, REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE, EXPLICIT OR IMPLICIT WITH RESPECT TO THE SERVICES AGREED UPON AND RENDERED

2. WE DO NOT ASSUME LIABILITY FOR THE OUTCOME OF OUR SERVICES AS, THE RESULT OF OUR SERVICES DEPENDS ON A NUMBER OF FACTORS INCLUDING WITHOUT LIMITATION, THE CLIENT’S OWN COMMITMENT, MOTIVATION AND THEIR APPROACH AND ATTITUDE TOWARDS STYLING.

3. WE SHALL NOT BE LIABLE TO CLIENTS AND/OR THIRD PARTIES FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES. WE SHALL NOT BE LIABLE TO ANY PERSON WHO IS NOT A PARTY TO THESE TERMS/AGREEMENT.

4. SUBJECT TO THE TERMS OUTLINED IN PARAGRAPH 11 (DISCLAIMERS AND LIMITATION OF LIABILITY) SHOULD YOU HAVE ANY CLAIMS AGAINST DISTINCT STYLING, OUR TOTAL LIABILITY, NOTWITHSTANDING THE DAMAGE INCURRED BY YOU, SHALL NOT EXCEED THE TOTAL PRICE OF THE SERVICES/PACKAGE(S) THAT YOU HAVE PAID TO US FOR OUR SERVICES. 

5. DISTINCT STYLING DOES NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SERVICES, SERVERS OR ELECTRONIC COMMUNICATION SENT BY US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR SERVICES, OR FROM ANY INFORMATION OR CONTENT AND/OR SERVICES, INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR WEBSITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL LOSSES AND/OR DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

6. DISTINCT STYLING WILL NOT BE RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL. IF OUR SUPPLY OF THE SERVICE IS DELAYED BY AN EVENT OUTSIDE OUR CONTROL SUCH AS A FORCE MAJEURE EVENT OR THE PERSONAL STYLIST’S ILLNESS, THEN WE WILL CONTACT YOU AS SOON AS POSSIBLE TO LET YOU KNOW AND WE WILL TAKE STEPS TO MINIMISE THE EFFECT OF THE DELAY. PROVIDED WE DO THIS WE WILL NOT BE LIABLE FOR DELAYS CAUSED BY THE EVENT, BUT IF THERE IS A RISK OF SUBSTANTIAL DELAY YOU MAY CONTACT US TO END THE SUPPLY OF SERVICE TO YOU OR TO CANCEL A SESSION AND RECEIVE A REFUND FOR ANY SESSIONS YOU HAVE PAID FOR BUT NOT RECEIVED.

7. OUR CLIENTS ARE NOT PERMITTED TO USE OUR CONTENT AND/OR STYLE GUIDES FOR DISTRIBUTION TO THIRD PARTIES. SHOULD YOU USE OUR CONTENT FOR SERVICING THIRD PARTIES WE WILL NOT BE HELD LIABLE FOR THE CONSEQUENCES THEREOF. IN ADDITION BY DOING SO YOU SHALL BE INFRINGING OUR INTELLECTUAL PROPERTY RIGHTS.

12. Intellectual Property

1. 12.1.Please note that all the Content, style guides content relating to the services provided by Distinct Styling are owned exclusively by Distinct Styling and all the Trade Marks, logos and Content published on the Distinct Styling website are the sole and exclusive property of Distinct Styling 

2. 12.2.Users of our Website may refer to the Content for reference and information purposes only. However, users are not permitted to reproduce, publish, distribute or communicate to the public our Content. Doing the above-mentioned acts without our express consent will constitute a violation of our Intellectual Property Rights, entitling us to seek remedies available at law and equity. 

3. 12.3.Sometimes we may need to use your testimonials and photographs online and/or offline for marketing and promotional purposes. We will however only do this if we have your express consent. 

13. Confidential information

13.1  You hereby acknowledge that during the course of a session or during the course of a dealing, we may be given access to each other’s Confidential Information and data relating to each other or each other’s businesses. For the purposes of these Terms, ‘Confidential Information’ shall mean any information relating to either of us that has been designated by the party to whom the information belongs (‘Owning Party’) as “confidential”, whether verbally or in writing or which the receiving party (‘Receiving Party’) ought to have known is confidential in light of the fact that the information is not in the public domain. Confidential Information shall include, without limitation, personal information, creative content, announcements not yet in the public domain, upcoming projects, ongoing negotiations, contracts, research development, product plans, products, services, diagrams, formulae, processes, techniques, technology, firmware, software, know-how, designs, ideas, discoveries, inventions, improvements, copyright, Trade Marks, trade secrets, customers’ lists,  suppliers’ lists, markets, marketing strategies, finances disclosed either directly or indirectly in writing, orally or visually by the Owning Party. 

Confidential Information does not include information which:

(i) is or comes into the public domain without the breach of these Terms by the Receiving Party

(ii) was in the possession of the Receiving Party prior to the receipt of such information by it from the Owning Party or information that was not acquired by the Receiving Party from the Owning Party under an obligation of confidentiality or non-use

(iii) is acquired by the Receiving Party from a third party not under any obligation of confidentiality or non-use to the Owning Party

(iv) developed independently by either of the parties.

13.2 Obligations of Non-Disclosure and Non-Use

Unless otherwise agreed to in advance and in writing by the Owning Party, the Receiving Party shall not, except as required by law or under a court order, use the Confidential Information for any purpose other than for the purposes of the provision 

of services to you by Distinct Styling. In addition, neither Party shall disclose the Confidential Information belonging to the Owning Party to any third party nor use it for the benefit of themselves or of any third party.

Distinct Styling may disclose your Confidential Information to its employees, independent contractors, free-lancers, consultants, partners or co-workers (as applicable) on a ‘need to know basis’ only which means that we may disclose the Confidential Information only to those of our employees, independent contractors, freelancers, consultants, partners or co-workers who need to know such information for the performance of services and/or for the conduct of our business. 

14. Contact Distinct Styling

14.1 Please submit any questions you have about these Terms or your sessions by emailing us at asha@distinctstyling.com.

15. Severance

15.1 If any term or provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed from these Terms. Any modification to, or severance of a provision under these Terms shall not affect the validity and enforceability of the rest of these Terms. 

The remainder of the provisions hereof shall continue in full force and effect as if these Terms had been agreed with the invalid, illegal or unenforceable provision eliminated.

16. Governing Law and Dispute Resolution

1. 16.1.These Terms and Conditions shall be governed by the laws of England and Wales. 

2. 16.2.While we do not anticipate this as we always strive to make our clients happy, in the event of any dispute arising from or as a result of these Terms, the Parties agree to resolve it by amicable settlement. Should all efforts at amicable settlement fail (such efforts lasting for not less than 30 days from the date on which the grievance or dispute arose) the Parties shall refer the dispute to a mutually appointed commercial mediator who shall be accredited  as such by the CEDR (Centre for Effective Dispute Resolution) or equivalent body. The mediator shall be a neutral person with no ties to either Party. The Parties agree to uphold the settlement arrived at, at the  conclusion of mediation. The costs of mediation shall be shared equally by the Parties. Should mediation fail, the courts of England and Wales shall have jurisdiction over any disputes arising under the Agreement.

17. Entire Agreement 

17.1 These Terms contain the entire agreement between the Parties relating to the subject matter and at the time of dealing with us supersede any previous agreements, arrangements, undertakings or proposals, oral or written.

Distinct Styling reserves the right to vary these Terms, and we request you to refer to these Terms at regular intervals to ensure that you stay completely updated. 

            BOOKING FORM

Service: (Example) Personal Styling Deluxe Package/Personal Styling Colour and Body Shape Analysis

Price: £xxx plus VAT 

Emergency contact: 

Distinct Styling represented by Asha Shah (‘We’, ‘us’, ‘our’) shall provide services included in the above-mentioned package (‘Services’) subject to the Terms and Conditions (‘Terms’) outlined below.

By signing this booking form, the client (‘you’/ ‘your(s)’/ ‘yourself’) agree to have read and understood and to be legally bound by the following:

1. our terms and conditions
2. our privacy policy and agree to us collecting and processing your personal data in accordance with our privacy policy. You can access this on our website. However if you would like a copy of the privacy policy to be emailed to you please let us know at asha@distinctstyling.com.

Consent to use images and testimonials for marketing purposes

Sometimes we may need to use our clients’ images and testimonials online and/or offline for marketing and promotional purposes. We will do this only if we have your express consent. Please let us know by choosing an option below if you consent to the use of your images and/or testimonials on our social media and other platforms. 

Use only images                                                               Use only testimonials        

Happy for you to use both images and testimonials         Not ready yet 

Signed for and on behalf of Distinct Styling:

Signature:

Name: Asha Shah

Date:

Client’s signature

Signature: 

Name:

Date:  

PRIVACY NOTICE

Last updated: March 2026

We are dedicated to safeguarding and preserving your privacy when visiting our website, using our services or communicating electronically with us.

This privacy notice (‘Notice’) provides an explanation about what happens to any Personal Data that you provide to us, or that we collect from you.

By continuing to use our Website and services, which includes the booking of our services through our Website, contact form or email (‘Services’), you agree to our Terms and Conditions as outlined on our Website (‘Terms’) and this Notice for the collection and processing of your Personal Data.

This Notice sets out our use of any and all Personal Data collected by us in relation to your use of our website, https://distinctstyling.com (‘Website’). The Website is operated by Asha Shah (‘Asha Shah’, ‘we’, ‘us’, ‘our’, ‘ourselves’).

For the purposes of processing your Personal Data, we are the Data Controller (as defined under Article 4(7) of the EU General Data Protection Regulation 2016/679 (‘GDPR’) as well as the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018), and as amended by Schedule 1 to the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019. 

Personal Data shall have the meaning given to it under Article 4(1) of the GDPR 2016/679, and the UK GDPR, and which is more particularly defined in this Notice below.  

This Notice should be read in conjunction with our Terms. We may amend or update this Notice from time to time and will publish revised versions on our Website. We reserve the right to alter and make changes to this Notice at our sole discretion, and we therefore request all users to regularly refer to our Notice for updates and variations.

The contents of this Notice are as below: 

Who is the person responsible for the management of your Personal Data? 

What Personal Data do we need/receive?

What Special Category Personal Data do we need/receive?

What are the sources of collection of your Personal Data? 

How do we use your Personal Data?

Children’s Privacy 

What are the Lawful Bases for processing your Personal Data?

What are the Lawful Bases for processing yours and your Child’s Special Category Data?

Who may use your Personal Data?

Social Media

How do we store and transfer your Personal Data?

For how long do we store your Personal Data? 

Use of Cookies

Marketing Communications

Transfer of your Personal Data outside of the European Economic Area

Changes in Terms of Privacy 

Third party Links 

Payments 

Access to Personal Data 

Erasure of your Personal Data

Your Rights in relation to your Personal Data

Further Information on your rights in relation to your Personal Data as an individual 

Your right to object to the processing of your Personal Data for certain purposes

Contacting Us

Who is the person responsible for the management of your Personal Data?

Asha Shah who is the founder of Distinct Styling is a qualified personal, brand and fashion stylist who helps her clients discover their distinct sense of style.

As a business operating in the United Kingdom, we are registered with the Information Commissioner’s Office (ICO) under reference number: ZB557640

The person responsible for data protection is Asha Patel. For any queries relating to the management of your Personal Data please do not hesitate to send us an email at distinctstyling@gmail.com.  

What Personal Data do we need/receive?

‘Personal Data’ has been defined under the GDPR and the UK GDPR as ‘any information relating to an identified or identifiable natural person (‘Data Subject’)’. ‘An identifiable natural person is one who can be identified, directly or indirectly, in particular, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.’ 

Any references to ‘Personal Data’ in this Notice therefore means information about living individuals, which, alone or in conjunction with other information held by us is capable of identifying them. The GDPR 2016/679, the UK GDPR, The Data Protection Act 2018, The Data (Use and Access) Act (DUAA) 2025, and any other national implementing legislation relating to data protection in the UK, regulate our use of your Personal Data (collectively ‘Applicable Data Protection Law’). 

In order to provide our services or for the purposes of conducting our business we may need the following Personal Data from the individuals we are dealing with. (We have tried to cover categories of data that we generally require while providing services to our clients or for operating our business. However, this is not an exhaustive list).

• your name
• your date of birth
• your physical and/or electronic address
• your phone number
• if you are dealing with us on behalf of a company/business entity, the company registration number and registered office address of the company/business entity
• for the purposes of making payments, bank, or debit/credit card details
• details of your visits to our Website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data
• any other information that you provide by filling out forms on our Website or otherwise, such as when you register for information or booking our services
• your social media account details if you follow us on or communicate with us via social media
• any other information provided to us when you communicate with us for any reason
• if we are providing services for a child below 18 years of age (‘Child’ and ‘Children’ will be construed accordingly), the Child’s parent or guardian will be responsible for their Child’s Personal Data that they share with us.  We may collect the following information in order to provide services for or to a Child

• the Child’s name and an image to help us make styling recommendations

What Special Category Personal Data do we need/receive?

Special Category Personal Data refers to Personal Data that is more sensitive and therefore requires more protection and additional reasons for its processing. 

In order to provide our services where the well-being of our clients is prioritised, as well as for the purposes of conducting our business we may need the following Special Category Personal Data regarding you or your Child, as the case may be (as defined below in this Notice). This may include without limitation: 

• information about any intolerances or allergies you have or have historically had (for example allergies to certain materials) 
• information about any health conditions as a result of which you prefer certain materials or fits
• disclosure of if you are pregnant
• disclosure of information relating to your lifestyle and daily life

(We have tried to cover categories of data that we generally require while providing services to our clients or for operating our business. However, this is not an exhaustive list).

What are the sources of collection of your Personal Data?

We may obtain Personal Data from you when you contact us or get in touch with us via our Website or social media accounts or when you, or your organisation correspond with us through any means of communication. This includes Personal Data you provide to us when you:

• complete our booking form for us to provide our services to you or for your Child. This will include Personal Data about you or your Child that is necessary for us to ensure that suitable styling services are suggested to you. 
• contact us with a query via our Website, email, telephone, or social media 
• ask us to collaborate with you on any assignment
• contact us or authorise anyone to contact us for the purposes of our services
• contact us to provide us your services or goods
• correspond with us to submit any complaints that you may have
• correspond with us to address any complaints we may have raised
• register for a seminar or event where information is shared between fellow members
• register to receive updates and newsletters from us
• provide us and/or our staff with your personal information, business cards or contact details
• deal with us when we are providing services to our clients (which maybe you, your dependent, your organisation or a third party)
• submit identity documents directly to us or to third party agencies commissioned by us to collect your Personal Data for the purposes of carrying out identity checks and due diligence (We shall continue to remain the Data Controller for any Personal Data submitted to third parties in connection with your dealings with us)
• contact us for the purposes of employment or apprenticeships and
• connect with us on social media platforms or join groups created and administered by us on social media.
• communicate with us via messaging platforms such as WhatsApp, Facebook Messenger, Twitter, or Instagram Direct Messenger

We may also collect and retain Personal Data:

• obtained from public sources about you or your organisation, which includes all information available on your website, the Companies House, or other online sources accessible through search engine optimisation searches
• obtained from third parties, that may include our clients, referring partners, professional regulators, public bodies, and other entities, including providers of analysis, screening and database services who have a right to disclose this information to us and
• relating to whether our contacts read electronic correspondence from us or click on links we send them.

How do we use your Personal Data?

The Personal Data that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use your Personal Data for the following purposes:

1. to provide you with information requested from us, relating to our services. (We will keep this until you tell us to remove your or your Child’s Personal Data from our records for these purposes, or until we have reason to believe that you may no longer have any need for this information and our services)
2. to meet our contractual commitments to you and/or your Child 
3. to notify you about any changes to our Website, such as improvements, or service changes, that may affect our services
4. to carry out research, including market research, statistical research on site traffic, sales and other commercial information to assist us in improving the services we provide to you and to improve our Website
5. for internal use such as governance, quality control and monitoring purposes
6. if you are an existing client, we may contact you with information about services similar to those which were the subject of a previous sale to you
7. to send you newsletters and other promotional material if you have opted-in
8. to connect with you on social media, if you have requested to connect with us and, once connected, to provide you with information and updates about us and our services on social media

Where we have obtained Personal Data for any of the purposes set out in this Notice, we may use it in connection with internal data analysis and also for any of the other purposes set out in this Notice. This does not affect your legal right to object to the use of your Personal Data for direct marketing purposes.

Children’s Privacy

We only intend to collect and process the Personal Data of anyone under the age of 18 (eighteen) years old (‘Child’/’Children’) if it is submitted by a parent or guardian for the provision of the services as detailed on our Website. When you submit the Personal Data of a Child on our Website or otherwise, you agree that you have the right to do so as their parent or guardian. 

If you are a parent or guardian and you are aware that your Child has provided us with Personal Data without your consent, please contact us at the earliest. Unless contacted by a parent or legal guardian, we have no way of knowing that Personal Data was submitted by a Child without parental consent. As a parent/legal guardian you understand that the onus of controlling your Child’s Personal Data lies on you. If we become aware, after notification by a parent/legal guardian or the Child themself, that Personal Data from the Child was submitted to us without parental/legal guardian’s consent, we will take steps to remove that Personal Data from our servers. 

We will not share a Child’s Personal Data with a third-party unless we have a compelling reason to do so, where a Child’s best interests are our primary consideration. For example where it is in the best interests of a Child’s health and safety and/or security for their Personal Data to be shared. In particular we will follow the ICO’s guidance on sharing information to safeguard children.

What are the Lawful bases for processing your Personal Data?

The following are the lawful bases for us processing your Personal Data:

1. Article 6.1 (a) of the GDPR 2016/679 and the UK GDPR- Consent

In order to avail of our services, you consent to us obtaining and processing your Personal Data as well as the Personal Data of your Child if applicable. While dealing with you we may issue terms and conditions (‘Terms of Business’) or execute a contract outlining the terms and conditions of our engagement with you. The Terms of Business/contract along with this Notice set out the purposes for which your and/or your Child’s Personal Data may be obtained and processed by us. By accepting the Terms of Business or by using our Website or by executing a contract with us and by continuing to deal with us you confirm that you have consented to us collecting and processing yours, and/or your Child’s Personal Data in accordance with our Terms and this Notice. 

By expressly opting in to receive our newsletters and promotional material, you consent to us using your email address for the said purposes, in which case the lawful basis for us using your Personal Data is your consent as outlined in Article 6.1 (a) of the GDPR 2016/679, and the UK GDPR.

‘Consent’ as defined under Article 4(11) of the UK GDPR means any freely given, specific, informed, and unambiguous indication of the Data Subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data relating to him or her. Therefore where you opt-in for us to contact you or voluntarily request for our services, you consent to us using your Personal Data to fulfill the requests made by you. 

2. Article 6.1 (b) of the GDPR 2016/679 and the UK GDPR- Contractual necessity

One of the grounds for obtaining and processing yours and your Child’s Personal Data is so that we can perform our services in line with the Terms of Business mutually agreed to by us. This includes the collection and use of yours and/or your Child’s Personal Data in order for us to perform our services.

3. Article 6.1 (c) of the GDPR 2016/679 and the UK GDPR- Compliance with legal obligations

We may have to collect and process Personal Data, where such processing is necessary for compliance with a legal obligation to which we as the Data Controller are subject. In order to comply with certain legislative and regulatory requirements relating to client due diligence, we may have to collect and process your Personal Data. Consequently, we may process your Personal Data to carry out identity checks and maintain records of client due diligence.

We may employ third party service providers for the purposes of carrying out client identity checks, or for processing your Personal Data for the purposes of due diligence. However, we remain the Data Controllers. 

4. Article 6.1 (f) of the GDPR 2016/679, and the UK GDPR- Legitimate interests

In circumstances where you are a client or an employee of or independent contractor for Distinct Styling, we may have to process your Personal Data to promote and pursue legitimate interests of the public and/or our organisation, and/or yours as our client or employee/independent contractor. In order that we provide our services effectively and safely it is in our legitimate interest that we collect information from you. 

We also think that it is important that we contact you in order to confirm your appointments with us or to update you on matters relating to your booking or scheduled session. This again constitutes, ‘Legitimate Interest’ but this time it is your legitimate interest.

In terms of promotional material, if you unsubscribe from our mailing list or revoke your consent to receive our newsletters and promotional material, the corresponding Personal Data will be removed from our mailing list and will no longer be processed for these purposes. Including your email address in our blocking list is effected in order to safeguard our legitimate interests under Article 6.1 (f) of the GDPR 2016/679, and the UK GDPR. Our legitimate interests lie in not sending you any e-mails in the future.

v.          Grounds covered by the Data (Use and Access) Act 2025

We may also process your Personal Data on the following grounds: 

1. Recognised Legitimate Interest, i.e. for purposes classified as ‘recognised legitimate interest’ by the DUAA 2025, for example, for responding to emergencies, or for the purposes of protecting public security or safeguarding vulnerable individuals

What are the Lawful Bases for processing your and/or your Child’s Special Category Personal Data?

In addition to one of the lawful bases contained in Article 6 of the GDPR and the UK GDPR, the following are the lawful bases for us processing your and/or your Child’s Special Category Personal Data:

1. Article 9.2 (a) of the GDPR 2016/679, and the UK GDPR- Explicit consent 

In order to provide our services to you and/or your Child, we require your consent to process Personal Data about you and/or your Child as the case may be that comes under ‘Special Category Personal Data’. This includes but is not limited to Personal Data relating to yours and/or your Child’s health conditions and/or intolerances or special needs.

By engaging any stylist representing Distinct Styling you consent to us using your and/or your Child’s Special Category Data for the above-mentioned purposes, in which case the lawful basis for us using your and/or your Child’s Personal Data is your explicit consent as outlined in Article 9.2 (a) of the GDPR 2016/679, and the UK GDPR.

2. Article 9.2 (c) of the GDPR 2016/679, and the UK GDPR- Vital interests

Processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent. For example, where such Personal Data has to be shared for emergency medical care, and where you and/or your Child, as the case may be not physically or legally capable of giving consent or where an emergency involves a Child, we are not able to, or it is unsafe to reach out to a Child’s parent or guardian to seek their explicit consent for sharing their Child’s Special Category Personal Data. 

However, you can object to us processing your Personal Data, on any of these bases at any time and, if you do so, we will stop processing the Personal Data unless we can show compelling legitimate grounds which override your rights and interests such as, without limitation your own security or health and safety or the security or health and safety of your Child, or the legitimate interest of our organisation and/or the public or that we need the Personal Data to establish, exercise or defend legal claims – see ‘Your rights in relation to your Personal Data’ below.

Who may use your Personal Data?

We may disclose your Personal Data:

• to enforce our policies, to comply with our legal obligations (such as if we are required to disclose your Personal Data under a court order, legal requirement and/or regulatory requirement) or in the interests of security, public interest, or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority, including without limitation, customs authorities of a country. We may also disclose Personal Data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests
• to our employees, independent contractors, consultants such as our accountants, bookkeepers and solicitors, partners and/or third parties who help deliver our services to you. Examples include the shops you may purchase items from, professionals such as tailors, seamstresses, photographers and make-up artists we collaborate with to provide services to you, venues at which we host our events, staff hosting our web servers, analysing data, providing marketing and administration assistance such as receptionists, and providing customer service. These parties will have access to your Personal Data as necessary to perform their functions, but they may not use that Personal Data for any other purpose. Our contracts with all third parties processing our clients’ Personal Data shall outline their obligations relating to data protection.
• We also use MailerLite and Google to co-ordinate our messages. Your name and email address may therefore be saved on their servers.

Social Media

Please remember that when you share information publicly on the Website or on social media platforms, for example a comment on a blog post or within social media groups, it may be indexable by search engines, including Google, which may mean that the information is made public. We therefore encourage you not to publish or share yours and/or your Child’s Personal Data on social media platforms.

When you participate in conversations on social media your Personal Data may be visible to members of the concerned social media group and to the public in general. Please note that you participate in social media related activities at your sole discretion, and we shall not be liable for the access and use of your and/or your Child’s Personal Data by third parties via social media, including circumstances, where third parties contact you or initiate a conversation with you, on social media or otherwise, as a result of your Personal Data being made available to them via social media groups or any activity you participate in through social media platforms or by connecting with us on social media.

Also please note you may be tracked by X, LinkedIn, Instagram (Meta), WhatsApp or YouTube cookies if you access our profile via these social media platforms. The links to their respective privacy policies have been provided below:

1. Instagram (Meta)- privacy policy

2. WhatsApp- privacy policy

3. YouTube and Google- privacy policy 

4. LinkedIn- privacy policy

Seminars, Webinars and Group Activities

If you participate in seminars, webinars and/or any other group activity organised by us you agree that: 

1. other members participating in the seminar, webinar and/or group activity will be privy to your Personal Data as well as to your information, including without limitation, confidential information (as defined in our terms) that you share with the group. By participating in group activities, you therefore explicitly consent to your Personal Data and/or other information, including confidential information being received by the members of the group
2. you will not disclose a group member’s Personal Data and/or confidential information to third parties, save and except where you have the group member’s express written consent to do so
3. Neither Distinct Styling nor Asha Shah nor any other practitioners or individuals affiliated with Distinct Styling shall be liable for the use of your Personal Data by members who were privy to your Personal Data and/or confidential information as a result of you attending a group activity organised by us
4. If you share your Personal Data and/or other information with attendees of a group activity organised by us you do so at your own will, and neither Distinct Styling nor Asha Shah shall be liable for the outcome thereof.

How do we store and transfer your Personal Data?

All Personal Data collected by Distinct Styling is stored in a secure manner compliant with the GDPR and the UK GDPR. 

Your records are stored: 

• On our office computers and other devices , all of which are password protected and backed up regularly.

Your Personal Data may also be stored on servers that may not be located in the United Kingdom and/or the European Economic Area (the EEA). Some of our servers may be located in the United States of America. Consequently, when you use our Website to purchase our services or opt in to receive promotional material your Personal Data may be processed by servers located in the United States of America, with less strict privacy laws and the associated risk of your Personal Data being easily accessible in the United States of America. 

Should you not wish your Personal Data to be processed in the United States of America you must not:

1. opt-in to receive promotional material from us

2. buy services via our Website, and/or pay using the payment platforms made available on our Website.

A purchase by you of services using our Website and/or using any of the payment platforms on our Website shall constitute your consent to your Personal Data being processed in the United States of America.

We may also transfer Personal Data that we collect from you to locations within and outside of the United Kingdom but within the European Economic Area for processing and storing. Also, it may be processed by staff operating within the European Economic Area who work for us or for one of our suppliers. 

Some of the third parties we may transfer your Personal Data to within the UK and/or within the EEA include:

1. Our accountants for the purposes of book-keeping 
2. Professionals we partner with to provide services to you. By choosing to work with a professional recommended by us you consent to us sharing your Personal Data with them.
3. Venues we organise events at
4. Shops and/or platforms we may recommend for you to buy items from

We will transfer your Personal Data and/or that of your Child to a third-party only if it is required by law, or it is necessary to do so in the best interests of you, your Child, or for the purposes of performing our services and conducting our business. We will ensure that third parties with whom we share your Personal Data and/or that of your Child are made aware of their obligations relating to confidentiality and data protection.

We may share aggregated anonymised data with third parties in order to monitor our services and to ensure consistent quality and safety relating to the services provided to clients.

By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your Personal Data is treated securely and in agreement with this Notice.

Emails– Emails are sent/received by Asha Shah on a device that is password protected, and as much as possible in a TLS (Transport Layer Security) encrypted format. 

Servers and Platforms, hosting and back-end infrastructure

• Website host: We use third-party hosting services for the purposes of hosting data and files that enable our Website to run and be distributed as well as to enable us to run specific features and functions within our website. While our web host Krystal Hosting primarily operates its own servers out of high-security data centres in London, the UK it is possible that some of these functions work through geographically distributed servers, thereby making it difficult to identify the exact location where the Personal Data is stored.

The Distinct Styling Website is hosted by Krystal Hosting.

The details relating to Krystal Hosting are as below:

Personal Data collected: Various types of data as specified in this Privacy Notice

      Privacy Policy: https://krystal.io/legal/privacy-policy 

• CRM (Customer Relationship Management) System: We may use Hubspot as our CRM tool. HubSpot acts as a central database that helps track customer interactions such as but not limited to email tracking. While Hubspot stores data relating to customers in Europe, on its server in Germany, data may also be hosted in the United States. HubSpot’s primary infrastructure provider is Amazon Web Services, hosting its product infrastructure in the United States, Canada, Australia, and the European Union (Germany). Hubspot also has a strategic partnership with Google Cloud Platform particularly to support international data, security, and specific regions. These partners allow Hubspot to meet global data protection regulations (like the GDPR). 

The details relating to Hubspot are as below:

Personal Data stored: Various types of data specified in this Privacy Notice

Hubspot Privacy Policy: https://legal.hubspot.com/privacy-policy

HubSpot’s compliance with the GDPR: https://www.hubspot.com/data-privacy/gdpr

• Marketing Platforms- We use MailerLite as our marketing platform to create and send out targeted email marketing campaigns. 

The details relating to MailerLite are as below:

Personal Data stored: Various types of data specified in this Privacy Notice

MailerLite’s Privacy Policy: Privacy Policy

MailerLite’s compliance with the GDPR: How MailerLite stays GDPR compliant

Security of Personal Data– The transmission of Personal Data via the internet is not completely secure and therefore we cannot guarantee the security of Personal Data sent to us electronically and transmission of such Personal Data is therefore entirely at your own risk. 

Audio Video recordings– Subject to your approval, we may make audio and video recordings of your consultations for the purposes of internal reference, quality control and monitoring purposes. These audio and video recordings will be shared exclusively with you and shall be made available on request. We assure you that all such Personal Data will be treated as confidential and will be held strictly in accordance with, and as long as required, under Data Protection Laws and our internal policies and procedures. 

Sharing Personal Data with other professionals– We will not share your information with other professionals such as but not limited to photographers, make-up artists, brand owners, tailors, seamstresses, and venues unless we have your express written permission to do so (written permission includes permission given via email) or where there is an overriding public interest in disclosing the information without your consent or where yours and/or your Child’s interests in terms of health and safety over-ride our obligation of confidentiality. This is in accordance with the ‘recognised legitimate interest’ lawful basis of processing Personal Data outlined in the DUAA 2025.

Sharing Personal Data for marketing purposes– We will always seek your permission before attributing you in our publicity material such as client testimonials.

Sharing Personal Data in case of emergencies– We will generally share your information/Personal Data with persons nominated as your ‘Emergency Contact’ or where an ‘Emergency Contact’ has not been nominated, with your next of kin only in cases of emergencies where it is in the legitimate interest of the public or in the legitimate interest of our organisation or in your own and/or your Child’s legitimate interest, as the case may be for us to disclose the Personal Data or where your interests (health and safety) and/or those of your Child over-ride our obligation of confidentiality. For such circumstances it shall be deemed that you have consented to your information being shared with the recipient of the information. This is also in line with the ‘recognised legitimate interest’ lawful basis of processing Personal Data outlined in the DUAA 2025.

Storing Data and Information-All notes and recordings that we make relating to your sessions, and consultations, and any other details that you provide to us will be stored securely and will not be shared with third parties, unless the recipient of the information is an employee, independent contractor, or consultant of ours or is receiving the information in circumstances outlined in this Notice such as emergencies, and/or in the data subject’s interests. 

For how long do we store your Personal Data?

Our policy is that we retain your Personal Data for no longer than necessary for the purposes for which it was collected. On expiry of the afore-mentioned duration, all of the Personal Data is disposed of securely to ensure compliance with Applicable Data Protection Law.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our Website.

Such information will not identify you personally as it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly, to the above, we may gather information about your general internet use by using a cookie file. A cookie is a small text file. Where used, these cookies are downloaded to your computer automatically, typically somewhere within your browser settings files. They help us to improve our Website and your experience of  it.

Examples of Cookies we use: 

Session Cookies. We use Session Cookies to operate our service. Session Cookies are temporary cookies, as they store information about your current session and then are erased when your browser is closed.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes. 

Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyse our service. 

All computers have the ability to decline cookies. Our Website will display a pop-up to remind you that when you access our Website, we will place cookies on your device to improve your experience of our Website. We will also give you the option to consent or opt-out of cookies. You can opt-out of cookies by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies; you may be unable to access particular parts of our Website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements (if any) on our Website.

When you interact with us on social media or access information about us through social media your access of information about us via social media platforms may result in you and your activities being tracked by the cookies placed by these social media platforms.

For more information on Cookies and similar technologies you may also want to visit the UK Information Commissioner’s guide on cookies: https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/#consent  

Google Analytics- In order to optimise our service, we may apply Google Analytics and our own statistical analyses.

Google Analytics is a web analysis service provided by Google, which is used for the purposes of market research and ensuring that the service meets user requirements. Google Analytics uses ‘cookies’, which are placed on your computer to make it possible to analyse how you make use of the service. The information generated by the cookies about your use of the service (including your pseudonymised IP address) is as a rule transmitted to and stored by Google on servers in the United States of America. Google uses this information in order to evaluate your use of the service and to create reports on activities for the operator of the service. Google may also transmit this information to third parties if this is prescribed by law, or if third parties process the data on behalf of Google. On no account will Google connect your IP address with other Google data. At https://tools.google.com/dlpage/gaoptout?hl=en-GB  you can, with effect for the future, opt out of the recording and saving of your Personal Data at any time. 

Marketing communications

If you have given permission, we may contact you about any of the following:

• client and purchase information
• occasional information about our services and offers
• updates about our services
• newsletters and other promotional material (if you have opted-in to receiving them) 
• new blog posts
• information about services that might benefit you

In compliance with Applicable Data Protection Law, all emails sent by us will clearly state who the email is from and will provide clear information on how to contact the sender. In addition, all marketing email messages will also contain concise information on how to unsubscribe from or remove yourself from our mailing list should you wish to, so that you receive no further email communication from us.

We are committed to keeping your Personal Data confidential. We will use your email address solely to provide timely information about us and our services, and we will maintain the Personal Data you send via email in accordance with Applicable Data Protection Law.

Transfer of your Personal Data outside of the European Economic Area

Your Personal Data may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out in this Notice. Where we are required to do so, we will ensure appropriate safeguards and protections are in place, including undertaking safeguards required to be implemented by the Information Commissioner’s Office such as undertaking a transfer risk assessment, and executing data protection clauses in the form of the International Data Transfer Agreement (IDTA), an International Data Transfer Addendum to the EU Standard Contractual Clauses or the UK Binding Corporate Rules (UK BCRs) as applicable.

Change in Terms of Privacy

We reserve the right to alter this Notice. Any changes to this Notice will be posted on this page. This Website is controlled and operated by Distinct Styling represented by Asha Shah within the United Kingdom. We make no representations that materials, information, or content available on or through this Website are appropriate or available for use in other locations, and access to them from territories where, accessing such materials, information, or content is illegal or prohibited. Those who choose to access this Website from other locations do so on their own volition and are responsible for compliance with applicable local laws.

Third Party Links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their privacy policies whatsoever as we have no control over them.

Payments 

In order to enable our consumers to purchase our services, we use third-party services for payment processing (for example, payment processors). 

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal Data is governed by their respective privacy policies. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. 

You may also come across third party links for payment processing on e-commerce and/or other websites that we recommend for you to shop from. Each of these websites is operated by separate entities and your use of their website(s) and/or services will be governed by their respective privacy policies. 

Access to Personal Data

The GDPR, UK GDPR, The Data Protection Act 1998 as well as DUAA 2025 give you the right to access the Personal Data that we hold about you provided that we are able to provide this based on reasonable and proportionate searches. We will provide the Personal Data that we hold on you free of charge as long as it hasn’t been provided to you already. If the Personal Data is a copy of information already provided or is excessive, then an administration cost of £10 will be charged. Should you wish to receive details that we hold about you please contact us by emailing us at distinctstyling@gmail.com. You will need to provide suitable evidence that you are the person that the Personal Data pertains to before we will release it. We will endeavour to provide the Personal Data requested by you within one month of receipt of your request provided that we have all the information we need in relation to your request.

Verifying your identity where you request access to your Personal Data:

Where you request access to your Personal Data, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your Personal Data and to reduce the risk of identity fraud, identity theft or general unauthorised access to your Personal Data.

How we verify your identity:

Where we possess appropriate Personal Data about you on file, we will attempt to verify your identity using that Personal Data. If it is not possible to identify you from such information, or if we have insufficient Personal Data about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your Personal Data. We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Erasure of your Personal Data

If you are no longer a client with us, then you have a right to erasure of your Personal Data. Once we have received your request for erasure, we will ensure all Personal Data we hold on you is erased within one month of the receipt of the request unless we are required to retain your Personal Data under a legal requirement as outlined in this Notice.

Your rights in relation to your Personal Data

Subject to certain limitations on certain rights, you have the following rights in relation to your Personal Data, which you can exercise by sending us an email at distinctstyling@gmail.com.   

• to request access to your Personal Data and information relating to our use and processing of your Personal Data
• to request the correction or deletion of your Personal Data
• to request that we restrict our use of your Personal Data
• to receive Personal Data which you have provided to us in a structured, commonly used and machine-readable format (for example a CSV file) and the right to have that Personal Data transferred to another data controller (including a third party data controller)
• to object to the processing of your Personal Data for certain purposes (for further information, see the section below titled ‘Your right to object to the processing of your Personal Data for certain purposes’) and
• to withdraw your consent to our use of your Personal Data at any time where we rely on your consent to use or process that Personal Data. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your Personal Data on the basis of your consent before the point in time when you withdraw your consent.
• to prevent us using your Personal Data for direct marketing
• to have (in certain circumstances) inaccurate Personal Data corrected, blocked, or destroyed
• to access a copy of your Personal Data that is undergoing processing (‘subject access rights’)
• to object to automated decisions. We do not, however, use automated decision making
• data portability, which allows you to get and use your Personal Data for different purposes
• a right to object to processing that is likely to cause or is causing damage or distress.

If you want to (1) tell us to stop using your Personal Data or withdraw consent from us processing your Personal Data for any of the purposes mentioned in this Notice (2) exercise your subject access rights (3) tell us about inaccurate Personal Data you think we hold on you or (4) object to a use you believe we’re making of your Personal Data which is causing, or is likely to cause damage or distress, please contact us by emailing  us at: distinctstyling@gmail.com. 

If you are dissatisfied with the way we handle your Personal Data, and have a grievance, may we request you to fill out the following form and email it back to us at distinctstyling@gmail.com. We will acknowledge receipt of your complaint within 30 (thirty) days from the receipt of your complaint, and will investigate it without undue delay. 

Complaint Form

Your name: 

Your email address:

Date of complaint: 

Do you remember when you had shared your Personal Data with us?

Instance giving rise to the complaint: 

What Personal Data is the subject of your complaint?

Could you briefly describe your grievance? 

Do you wish to submit any supporting documents such as emails, screenshots etc.?

In accordance with Article 77 of the GDPR, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work  of an alleged infringement of the GDPR.

For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/ 

You are entitled to make a complaint at the Information Commissioner’s Office (ICO) https://ico.org.uk/make-a-complaint/ 

The ICO’s address is:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Further information on your rights in relation to your Personal Data as an individual

The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your Personal Data, including any limitations which apply, please visit the following pages on the ICO’s website: 

• https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the GDPR, which is available here: https://gdpr-info.eu  

Your right to object to the processing of your Personal Data for certain purposes

You have the following rights in relation to your Personal Data, which you may exercise in the same way as you may exercise your rights described above by writing to us at distinctstyling@gmail.com.

• to object to us using or processing your Personal Data for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your Personal Data for direct marketing purposes by:

• clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Notice. Please do not hesitate to contact us at distinctstyling@gmail.com.   

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognise that you have created an account and have logged into that account.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognise your username and remember how you customised the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

If you have any questions about this policy or our use of cookies, please contact us using our Contact Form located here